Computer Support Specialist, A.A.A.S.

Location(s): Main Campus, Lakeshore Campus, Online

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Academic Program Code: 165

This program prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems in person, on the phone, and via electronic support in a variety of industries. The program includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, problem solving, and principles of customer service. Upon completion of this degree students will be prepared to seek employment in the areas of computer repair, help desk technician, and application specialist.

Program Learning Outcomes:

Prepare students to become computer technicians, computer repairers, or help desk technicians in a variety of industries.
Prepare students to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems in person, on the phone, and via other forms of communication.
Prepare students to follow safe work practices and best industry standards.

General Education Courses

Select a minimum of 15 credit hours of course work from the General Education Course list. Course work must be selected as directed from the areas below.

English Composition and Communications

EN 101 - English Composition I Credit Hours: 3
Select one (1) course from the list below.
EN 102 - English Composition II Credit Hours: 3
COM 131 - Fundamentals of Public Speaking Credit Hours: 3
COM 135 - Interpersonal Communication Credit Hours: 3

Humanities

Select one (1) Humanities General Education Elective.

Humanities General Education - Elective Credit Hours: varies by course

Social Sciences

Select one (1) Social Sciences General Education Elective.

Social Sciences General Education - Elective Credit Hours: varies by course

Natural Sciences and Mathematics

Select one (1) Natural Sciences Lab/Non Lab General Education Elective or one (1) Mathematics General Education Elective.

Nat Sci Lab/Non Lab General Education - Elective Credit Hours: varies by course
OR
Mathematics General Education - Elective Credit Hours: varies by course

General Education Total Credit Hours

15 (minimum)

Program Courses

CIS 100 - Introduction to Computer Information Systems Credit Hours: 3
CIS 103 - Introduction to Windows and Microsoft Office Credit Hours: 3
CIS 116 - Introduction to Computer Programming Credit Hours: 3
CIS 132 - Linux I Credit Hours: 3
CIS 135 - Microcomputer Operating Systems Credit Hours: 3
CIS 140 - Microsoft PowerPoint Credit Hours: 3
CIS 148 - HTML Essentials Credit Hours: 3
CIS 155 - Microsoft Word Credit Hours: 3
CIS 156 - Microsoft Excel Credit Hours: 3
CIS 170 - Microsoft Access Database I Credit Hours: 3
CIS 178 - Principles of Info Security Credit Hours: 3
CIS 233 - Network+ Credit Hours: 3
CIS 265 - Computer Servicing I / A+ Hardware Credit Hours: 3
CIS 266 - Computer Servicing II / A+ Software Credit Hours: 3
CIS 237 - Windows Server Hybrid Core Infrastructure Credit Hours: 3
OR
CIS Elective - (min. of 3) Credit Hours:

Total Credit Hours

In What Order Should I Take Classes?

Please select courses from the Priority I list. Select courses based on the number of credits you are taking in the semester, for example, if you are a part time student you do not have to take all of the courses listed. If you are unable to schedule Priority I courses, move to and select from the list of Priority II, Priority III, and Priority IV courses.

Priority I

Priority II

Priority III

Priority IV

NOTE: This priority schedule assumes the student is prepared to take the courses listed. If prerequisites are required, additional semesters may be required to complete this degree.

Meet with an Academic Program Advisor and consult my Academic Progress for specific degree requirements.