Nov 22, 2024  
2024-2025 Catalog 
    
2024-2025 Catalog

Computer Support Technician, Certificate of Completion


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GRCC's Ladder--What's my next step?

GRCC Job Training Choices: (non-credit)


19 Weeks (612 Clock Hours)

Overview:

This hands-on program will be a combination of individual, group, and computer-based lab instruction. Students in this program will survey various operating systems and have an overview of the Microsoft Office Suite applications. Students will learn to install, configure and troubleshoot computer hardware and software, and they will learn networking technology for local area networks (LANs). This program also prepares students for the nationally recognized A+ Certification test.

Course Recommendations:

The student should have an interest in computers and possess his/her own computer system. The ability to work with others, good hand/eye coordination, and manual dexterity are also desired. Students are also required to score at least a level 5 on the Work Keys Assessment.

Cost:

See Job Training Web site.

Course Outline:

(The course will focus on Microsoft software applications.)

  • Teamwork and Problem Solving
  • Professional Development and Professionalism
  • Customer Relations
  • Computer Trends in Business and Society
  • Database Applications
  • E-Mail
  • Hardware Installation and Configuration
  • Software Installation and Configuration
  • Network Technologies
  • Windows Environment
  • Word Processing
  • Spreadsheet Application
  • Employability Skills

Contact: Job Training

(616) 234-3800
www.grcc.edu/jobtraining
E-mail: training@grcc.edu

What’s Next?


This Computer Support Technician Certificate of Completion Program is a first step in your Computer Support career.

Did you know that these courses fit into a more advanced GRCC program that allows you keep increasing your skills in this area?
Check these related programs to find out where you can go next!

GRCC Ladder--What's my next step?

To take the next step, contact an Academic Advisor!!

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