QSC 253 - Applied Quality Techniques I

Description
In this course students apply their knowledge of managerial process control to solve actual industrial problems and learn to troubleshoot a manufacturing process using management theory. Students also learn techniques and theories of continuous quality improvement. Review of materials in preparation for the ASQC (Quality Technician Certification Examination) is a part of the course.

Credit Hours: 3
Contact Hours: 3
Prerequisites/Other Requirements: None
English Prerequisite(s): None
Math Prerequisite(s): None
Course Corequisite(s): None
Academic Program Prerequisite: None
Consent to Enroll in Course: No Department Consent Required
Dual Enrollment Allowed?: Yes
Number of Times Course can be taken for credit:
Programs Where This Course is a Requirement:
Tooling and Manufacturing Technology, A.A.A.S., Quality Science, Certificate

General Education Requirement:
None
General Education Learner Outcomes (GELO):
NA
Course Learning Outcomes:
1. Discuss the foundations of Total Quality Management.

2. Discuss the Cost of Poor Quality.

3. Understand the importance of Global competitiveness.

4. Discuss the importance of Quality Ethics.

5. Understanding the quality culture in an organization.

6. Articulate the importance of a customer focus organization.

7. Understand what is meant by employee empowerment.

8. Articulate the importance of teamwork, communication, and education and training.

9. Discuss ISO9000 and other Quality System Auditing methods.

10. Discuss the basics of Quality Function Deployment.

11. Use high-quality, credible, relevant sources to support writing.

12. Work well in teams and with others.
Course Outline:
I. Introduction

II. The total Quality Approach to Quality management

III. Quality and global Competitiveness

IV. Strategic Management: Planning and Execution

V. Quality management and Ethics

VI. Partnering and Strategic Alliances

VII. Quality Culture

VIII. Customer Satisfaction and Retention

IX. LeadershipTeam Building and teamwork

X. Communication

XI. Education and Training

XII. ISO 9000 and Total Quality

XIII. Overview of Total Quality Tools

XIV. Quality Function Deployment

XV. Benchmarking

Approved for Online and Hybrid Delivery?:
Yes
Instructional Strategies:
Lecture: 20-60%

Classroom discussion: 10-30%

Question and answers: 10-20%
Mandatory Course Components:
None
Name of Industry Recognize Credentials: None

Course-Specific Placement Test:
Course Aligned with ARW/IRW Pairing: N/A

Mandatory Department Assessment Measures:
None

Course Type:
Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program.
Course Format:
Lecture - 1:1
Total Lecture Hours Per Week: 3
People Soft Course ID Number: 101559
Course CIP Code: 48.9999
Maximum Course Enrollment:
School:
Department: Manufacturing
Discipline: MN
Faculty Credential Requirements:
Master’s Degree (GRCC general requirement), Professionally qualified through work experience in field (Perkins Act or Other) (list below)
Faculty Credential Requirement Details:
Management, Manufacturing Degree, plus Quality and Manufacturing Knowledge.

Major Course Revisions: Prefix
Last Revision Date Effective: 20240301T12:09:44
Course Review & Revision Year: 2028-2029