DAA 129 - Business Management of the Dental Practice

Description
This course is designed to introduce basic practice management procedures for the dental office. Appointment management, communication and telephone techniques, inventory and supply control, recall, insurance programs, and computerized software, are presented.

Credit Hours: 1
Contact Hours: 1
Prerequisites/Other Requirements: None
English Prerequisite(s): None
Math Prerequisite(s): None
Course Corequisite(s): None
Academic Program Prerequisite: None
Consent to Enroll in Course: Department Consent Required
Dual Enrollment Allowed?: No
Course Fees: $5.00
Number of Times Course can be taken for credit: 1
Programs Where This Course is a Requirement:
Dental Assisting, A.A.A.S., Dental Assisting Certificate

General Education Requirement:
None
General Education Learner Outcomes (GELO):
NA
Course Learning Outcomes:

Recognize the Legal Aspects of Dentistry.
Recognize legal responsibilities and regulations in dentistry.
Demonstrate how to maintain and control supplies.
Understand and perform patient reception, communication and accounting.
Operate computerized dental software.
Know and use active listening skills.
Describe the ethical and legal restrictions on the use of recorded, published and/or confidential materials, proprietary information and intellectual property.

Course Outline:
I. Recognize the Legal Aspects of Dentistry

A. File items (radiographic images, histories, correspondence) into individual patient records

B. Record patient telephone communication and professional dental and medical consultations

II. Recognize legal responsibilities and regulations in dentistry

A. Action that a dental assistant should take after a threat to sue for malpractice

B. Factors and precautions necessary to prevent lawsuits against dental personnel

C. Legal responsibilities of the dental assistant in relation to the state dental practice act

D. Patients right to privacy according to Health Insurance Portability and Accountability Act (HIPPA) regulations

E. Demonstrate how to maintain and control supplies

Order supplies, instruments and equipment to maintain specific levels
Record and inventory items used
Rotate expendable supplies according to the expiration date
Rotate nonexpendable supplies according to the inventory control system

F. Understand and perform Patient reception, communication and accounting

Demonstrate understanding appointment control process
Basic concepts of third-party payment
Fees charged to a patient as directed by the dentist
Financial management of a dental office
Initiate referral procedures for the patient as directed
Recall systems

G. Learn how to operate computerized dental software including:

How to appoint patients
Complete basic financial transactions
Insurance claims
Form letters
Recall reports

Approved for Online and Hybrid Delivery?:
No
Instructional Strategies:
Lecture: 30-40%

Group discussion: 10-20%

Lab activities: 30-40%

Group activities: 10-20%
Mandatory Course Components:
None
Equivalent Courses:
None

Accepted GRCC Advanced Placement (AP) Exam Credit: None
AP Min. Score: NA
Name of Industry Recognize Credentials: None

Course prepares students to seek the following external certification:
No
Course-Specific Placement Test: None
Mandatory Department Assessment Measures:
None

Course Type:
Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program.
Course Format:
Lecture - 1:1
Total Lecture Hours Per Week: 1
People Soft Course ID Number: 100424
Course CIP Code: 51.0601
Maximum Course Enrollment: 30
General Room Request: None

High School Articulation Agreements exist?: No
If yes, with which high schools?: NA
Non-Credit GRCC Articulation Agreement With What Area: No
Identify the Non Credit Programs this Course is Accepted: NA

School: School of Health & Exercise Science
Department: Dental Auxiliaries
Discipline: DAA
Faculty Credential Requirements:
Master’s Degree (GRCC general requirement), Certification/License Requirement (list below), Professionally qualified through work experience in field (Perkins Act or Other) (list below)
Faculty Credential Requirement Details:
Masters degree in Education or a related credential is preferred. A minimum of 2 years of related work experience (4,000 hours) is required to satisfy Perkin’s Vocational Act requirements. Additionally, the Instructor must possess a RDA/CDA, or RDH License or DDS/DMD License in Michigan. Documented expertise in the area of teaching responsibility and the area of content delivery method are required.

Last Revision Date Effective: 2017-04-11 11:10:56
Course Review & Revision Year: 2025-2026