CA 200 - Hospitality Management

Students study principles and theories of hiring, training, and disciplining employees. Additionally, students experiment and assess their abilities with management planning, staffing, and organizational direction.

Students investigate human resource issues and leadership styles and develop supervisory and personnel management skills to become influential leaders. 

CA 200 Hospitality Management also supports students in exploring effective communication, interpersonal relationships skills, understanding conflict resolution methods, grievance procedures, and state and federal laws affecting these processes.

1. Define the philosophy of the hospitality industry and its role in providing customer service [demonstrated through Individual projects/presentations]. [ACFEF Section 1 - Introduction to Foodservice, (1)].
2. Discuss and evaluate the importance of professional ethics as it applies to the foodservice industry {demonstrated through multiple choice test]. [ACFEF Section 1 - Introduction to Foodservice, (3)].
3. Outline the organization, structure, and functional areas in various hospitality organizations as they pertain to the functions of menu planning, purchasing, food production, and service, food and beverage controls, management, etc., and give a short description of each [demonstrated through final practical exam}. [ACFEF Section 1 - Introduction to Foodservice, (4)].
4. Analyze and assess the training procedures required when working with the dining room personnel [demonstrated through homework assignments and multiple choice tests. [ACFEF Section 10 - Dining Room Service, (7)].
5. Describe the process of management through effective communication skills and interpersonal relationships [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (1)].
6. Identify the difference between a manager and a leader and describe the qualities of each [demonstrated through quizzes; multiple-choice exams]. [ACFEF Section 12 - Supervisory Management, (2a)].
7. Summarize leadership styles and analyze when each is most appropriate [demonstrated through quizzes; multiple-choice exams]. [ACFEF Section 12 - Supervisory Management, (2b)]. 
8. Describe the supervisor’s role in decision-making, problem-solving, and delegation of duties [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (3)].
9. Describe the characteristics of a job description and develop a written example with job specifications [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (4)].
10. Define the term motivation and give examples of motivational techniques used with employees. Analyze the effectiveness of each motivational example [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (5)].
11. Assess and evaluate methods of conflict resolution and grievance procedures (union/non-union) when it comes to problem-solving [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (6)].
12. Identify types of stress found in the workplace and analyze positive ways of dealing with it [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (7)].
13. Explain the importance of time management and give examples to include other organizational management techniques that provide labor cost-effectiveness [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (8)].
14. Discuss state and federal employment laws as they pertain to legal issues related to managerial decisions (sexual harassment, discrimination, violence/anger, and unemployment compensation) [demonstrated through quizzes; multiple-choice exams]. [ACFEF Section 12 - Supervisory Management, (9)].
15. Explain the purpose of a mission and vision statement and how they are used in organizational management [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (10)].
16. Describe the process of hiring, training, disciplining, and/or firing an employee based on human resource issues, as well as state and federal laws that affect these processes [demonstrated through workbooks/worksheets; quizzes]. [ACFEF Section 12 - Supervisory Management, (11)].

1. Leading Human Resources
   1. Leading Human Resources
   2. Equal Opportunity Laws and Diversity
   3. Human Resources Planning
2. Sourcing, Compensation, and Benefits
   1. Sourcing: Recruitment, Selection, and Orientation
   2. Compensation and Benefits
3. Performance Leadership
   1. Motivation
   2. Teamwork,Team Building, and Coaching
   3. Employee Training and Development
   4. Performance Leadership
4. Maintaining High Performance
   1. Discipline and Employee Assistance Programs
   2. Health and Safety
   3. Human Resources Leadership
   4. Conflict Management, Resolution, and Prevention
   5. Communicating and Delegating
   6. Decision Making and Control

• Quizzes and Examination: 35-50%
• Class Participation and Discussion: 15-30%
• Written Assignments and Project: 25-45%

• Photo Release
• Attendance Policy
• Student Handbook