Mar 19, 2018  
2017-2018 Catalog 
2017-2018 Catalog

Computer Support Technician, Certificate of Completion

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GRCC Job Training Choices: (non-credit)

18 Weeks


This hands-on program will be a combination of individual, group, and computer-based lab instruction. Students in this program will survey various operating systems and have an overview of the Microsoft Office Suite applications. Students will learn to install, configure and troubleshoot computer hardware and software, and they will learn networking technology for local area networks (LANs). This program also prepares students for the nationally recognized A+ Certification test.

Course Recommendations:

The student should have an interest in computers and possess his/her own computer system. The ability to work with others, good hand/eye coordination, and manual dexterity are also desired. Students are also required to score at least a level 5 on the Work Keys Assessment.


See Job Training Web site.

Course Outline:

(The course will focus on Microsoft software applications.)

  • Teamwork and Problem Solving
  • Professional Development and Professionalism
  • Customer Relations
  • Computer Trends in Business and Society
  • Database Applications
  • E-Mail
  • Hardware Installation and Configuration
  • Software Installation and Configuration
  • Network Technologies
  • Windows Environment
  • Word Processing
  • Spreadsheet Application
  • Employability Skills

Contact: Job Training

(616) 234-3800

Gainful Employment Disclosure

Grand Rapids Community College has been committed to creating an educated workforce by offering occupational programs that lead to gainful employment.  We invite you to learn the job outlook for the Computer Support Technician program, our completion rates, and financial cost associated with completion.

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