CIS 266 - Computer Servicing II / A+ Software

Description
In this course, students learn how to install, configure and troubleshoot operating systems used on personal computers and mobile devices. Other topics include software troubleshooting, security, cloud computing, and operational procedures. Students devote time to software troubleshooting.

The course prepares students to take the Computing Technology Industry Association’s (CompTIA) A + certification exam.

Credit Hours: 3
Contact Hours: 3
Prerequisites/Other Requirements: None
English Prerequisite(s): None
Math Prerequisite(s): None
Course Corequisite(s): None
Academic Program Prerequisite: None
Consent to Enroll in Course: No Department Consent Required
Dual Enrollment Allowed?: Yes
Number of Times Course can be taken for credit:
Programs Where This Course is a Requirement:
Network Administration, A.A.A.S.

General Education Requirement:
None
General Education Learner Outcomes (GELO):
NA
Course Learning Outcomes:

Compare and contrast features and requirements of different versions and editions of the Windows operating system in order to select the proper installation.
Use the appropriate processes to install and configure an operating system.
Use appropriate Microsoft operating system features and tools including command line tools.
Understand how to use control panel utilities.
Setup and configure Windows networking.
Identify and describe common security threats and vulnerabilities.
Apply and use common prevention methods related to computer security.
Explain basic features of a mobile operating system.
Troubleshoot software issues to fix common problems related to operating systems including updates and patches.
Develop a plan to implement a solution to a problem or issue.
Identify quality sources for data and information pertinent to a problem or issue being examined.

Course Outline:

Lab Procedures and Tool Use
Virtualization and Cloud Computing
Windows Installation
Windows Configuration and Management
Mobile, Linux, and Apple OS Operating Systems
Security
Advanced Troubleshooting

Approved for Online and Hybrid Delivery?:
Yes
Instructional Strategies:
Lecture: 30-40%

Lab work: 30-40%

Facilitated discussion/group work: 20-30%
Mandatory Course Components:
Quizzes

Lab / homework assignments

Midterm and Final Exam
Equivalent Courses:
None

Accepted GRCC Advanced Placement (AP) Exam Credit: None
AP Min. Score: NA
Name of Industry Recognize Credentials: CompTIA A+ Software

Course prepares students to seek the following external certification:
Yes
Course-Specific Placement Test: None
Course Aligned with ARW/IRW Pairing: IRW 98, IRW 99

Mandatory Department Assessment Measures:
None

Course Type:
Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program.
Course Format:
Lecture - 1:1
Total Lecture Hours Per Week: 3
People Soft Course ID Number: 100191
Course CIP Code: 11.9999
Maximum Course Enrollment: 24
High School Articulation Agreements exist?: Yes
If yes, with which high schools?: Careerline Tech Center, Tassell M-TEC & Job Training
Non-Credit GRCC Articulation Agreement With What Area: Job Training
Identify the Non Credit Programs this Course is Accepted: Computer Support Technician

School: School of STEM
Department: Computer Information Systems
Discipline: CIS
First Term Valid: Fall 2019 (8/1/2019)
1st Catalog Year: 2019-2020
Faculty Credential Requirements:
Master’s Degree (GRCC general requirement), Other (list below), Professionally qualified through work experience in field (Perkins Act or Other) (list below)
Faculty Credential Requirement Details:
The instructor must possess a good background in A+ hardware and software.

Last Revision Date Effective: 2018-2019
Course Review & Revision Year: 2025-2026