CIS 265 - Computer Servicing I / A+ Hardware

Description
In this course, students learn how to work and troubleshoot computer and networking hardware commonly used in the small office/home office (SOHO) environment. Topics include motherboard components, memory, storage devices, expansion cards, PC connection interfaces, display devices, mobile devices, printers and monitors. Students devote time to troubleshooting PCs, laptops, and networking components.

The course is also intended to serve the needs of individuals seeking to pass the Computing Technology Industry Association’s (CompTIA) A + certification exam.

Credit Hours: 3
Contact Hours: 3
Prerequisites/Other Requirements: None
English Prerequisite(s): None
Math Prerequisite(s): None
Course Corequisite(s): None
Academic Program Prerequisite: None
Consent to Enroll in Course: No Department Consent Required
Dual Enrollment Allowed?: Yes
Number of Times Course can be taken for credit:
Programs Where This Course is a Requirement:
Computer Support Specialist, A.A.A.S., CyberSecurity, Certificate, Network Administration, A.A.A.S.

General Education Requirement:
None
General Education Learner Outcomes (GELO):
NA
Course Learning Outcomes:

Configure and apply PC hardware including motherboard components,RAM, expansion cards, storage devices, connection interfaces, and appropriate power supplies.
Evaluate types and features of display devices and connector types, cables, and peripheral devices.
Identify types and characteristics of different network cables and connectors.
Explain properties and characteristics of TCP/IP, specifically TCP and UDP.
Compare and contrast wireless networking standards and encryption types in order to install, configure, and deploy wireless routers with appropriate settings.
Install and configure laptop and desktop hardware and components.
Explain the differences between various printer types and summarize the associated imaging process.
Given different scenarios, use appropriate safety procedures to operate a PC and a computer network.
Develop a plan to implement a solution to a problem or issue.
Identify quality sources for data and information pertinent to a problem or issue being examined.

Course Outline:

Lab Procedures and Tool Use
Personal Computers
Computer Assembly
Preventive Maintenance
Networking Concepts
Applied Networking
Laptops and Mobile Devices
Printers

Approved for Online and Hybrid Delivery?:
Yes
Instructional Strategies:
Lecture: 30-40%

Applied work: 30-40%

Facilitated discussion/group work: 20-30%
Mandatory Course Components:
Quizzes

Lab / homework assignments

Exams
Equivalent Courses:
None

Accepted GRCC Advanced Placement (AP) Exam Credit: None
AP Min. Score: NA
Name of Industry Recognize Credentials: CompTIA A+ Hardware

Course prepares students to seek the following external certification:
Yes
Course-Specific Placement Test: None
Course Aligned with ARW/IRW Pairing: IRW 98, IRW 99

Mandatory Department Assessment Measures:
None

Course Type:
Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program.
Course Format:
Lecture - 1:1
Total Lecture Hours Per Week: 3
People Soft Course ID Number: 100190
Course CIP Code: 11.9999
Maximum Course Enrollment: 24
High School Articulation Agreements exist?: Yes
If yes, with which high schools?: Careerline Tech Center, Tassell M-TEC & Job Training
Non-Credit GRCC Articulation Agreement With What Area: Job Training
Identify the Non Credit Programs this Course is Accepted: Computer Support Technician

School: School of STEM
Department: Computer Information Systems
Discipline: CIS
First Term Valid: Fall 2019 (8/1/2019)
1st Catalog Year: 2019-2020
Faculty Credential Requirements:
Master’s Degree (GRCC general requirement), Other (list below), Professionally qualified through work experience in field (Perkins Act or Other) (list below)
Faculty Credential Requirement Details:
The instructor must possess a good background in A+ hardware and software.

Last Revision Date Effective: 2018-2019
Course Review & Revision Year: 2025-2026