AUT 272 - Automotive Technology Applied Service and Management II Description This course will focus on management of the complete repair-order process. Students will write repair orders, lead vehicle inspections, perform diagnostics, and complete repairs. Students will explore and practice service-management concepts , including repair-order processing, time management, organization and customer service.
Students will prepare an employment resume and a sample job application. Job interviewing skills and strategies will be examined and discussed. Credit Hours: 2 Contact Hours: 4 School: School of Business & Industry Department: Automotive Discipline: AUT Course Review & Revision Year: 2028-2029 Course Type: Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program. Course Format: Lecture/Lab - Must meet Lecture & Lab Ratios
General Education Requirement: None General Education Learner Outcomes (GELO): NA Course Learning Outcomes:
- Perform ASE tasks, as assigned, from the ASE MASTER Task List
- Perform vehicle inspections using digital inspection software
- Compose accurate and comprehensive text describing vehicle diagnosis and repair for the Cause and Correction sections of an automotive repair order
- Identify and locate vehicle components and systems related to Air Conditioning and Heating, Automatic Transmissions, Brakes, Electrical/Electronic Systems, Engine Performance, Engine Repair, Manual Transmissions and Axles, and Suspension and Steering Systems
- Demonstrate competency completing ASE MASTER tasks related to Air Conditioning and Heating, Automatic Transmissions, Brakes, Electrical/Electronic Systems, Engine Performance, Engine Repair, Manual Transmissions and Axles, and Suspension and Steering Systems
- Demonstrate team leadership and self-management skills related to work as an automotive technician
- Prepare a resume and job application checklist
- Discuss job interview strategies
Course Outline: I. Advanced automotive repair order management and team leadership
I.A. Repair order management
I.B. Team leadership
I.C. Self-management as an automotive technician
II. ASE Master Tasks
II.A. Air Conditioning and Heating
II.B. Automatic Transmissions
II.C. Brakes
II.D. Electrical/Electronics and Diagnostics
II.E. Engine Peformance
II.F. Engine Repair
II.G. Manual Transmissions and Axles
II.H. Suspension and Steering
III. Career - Job Search
III.A. Resume and job application
III.B. Interview skills Mandatory CLO Competency Assessment Measures: None Name of Industry Recognize Credentials: None Instructional Strategies: Lecture 20%-40%
Lab 60%-80%
Mandatory Course Components: None Academic Program Prerequisite: None Prerequisites/Other Requirements: AUT171 and AUT172 English Prerequisite(s): None Math Prerequisite(s): None Course Corerequisite(s): None Course-Specific Placement Test: None Course Aligned with IRW: NA Consent to Enroll in Course: No Department Consent Required Total Lecture/Lab Hours Per Week: 4. Faculty Credential Requirements: Master’s Degree (GRCC general requirement), Program Accreditation Requirement (list below) Faculty Credential Requirement Details: ASE Master Certification, and G1, L1 General Room Request: Automotive classroom in Tassell M-TEC and lab 140 Maximum Course Enrollment: 18 Equivalent Courses: None Dual Enrollment Allowed?: Yes AP Min. Score: Number of Times Course can be taken for credit: 1 First Term Valid: Winter 2025 (1/1/2025) Programs Where This Courses is a Requirement: Automotive Technology, A.A.A.S., Automotive Technology, Certificate 1st Catalog Year: 2024-2025 Course Fees: $25.00 People Soft Course ID Number: 105265 Course CIP Code: 47.9999 Name of Course Author: Chad Lodenstein
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