AUT 280 - Advanced Automotive Servicing

Description
In this course, students review laboratory experiences and practice automotive service and repair. Work habits, proper service procedures, customer involvement, and management techniques are stressed. This course provides the Associate-Degree-seeking student with technical update and hands-on experience immediately prior to graduation.

Credit Hours: 4
Contact Hours: 8

School: School of Business & Industry
Department: Automotive
Discipline: TR

Major Course Revisions: Prefix
Last Revision Date Effective: 20220216T10:09:50
Course Review & Revision Year: 2026-2027

Course Type:
Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program.
Course Format:
Lecture/Lab - Must meet Lecture & Lab Ratios

General Education Requirement: None
General Education Learner Outcomes (GELO):
NA

Course Learning Outcomes:
1. Complete a customer-vehicle repair, as directed.

2. Demonstrate proper service procedures in a variety of automotive subject areas.

3. Demonstrate proper technician work habits of organization and task management.

4. Apply proper customer service etiquette.

5. Use computer-based information system to locate repair procedures, diagnostic information, and specifications.

6. Use computer-based shop management system to record details of work performed.

7. Develop a case study that shows a Complaint, Cause, and Correction, demonstrating ability to develop a plan to implement a solution to a problem or issue.

Approved for Online Delivery?: No

Course Outline:
I. Introduction

II. Safety

III. Customer service etiquette

IV. Management techniques

V. Repair estimates

VI. Service procedures

VII. Work habits

VIII.Team participation

Mandatory CLO Competency Assessment Measures:

Name of Industry Recognize Credentials: None

Instructional Strategies:
Lecture: 15-25%

Group Projects: 40-50%

Guided Practice: 15-25%

Case Studies: 3-5%

Mandatory Course Components:
None

Academic Program Prerequisite: None
Prerequisites/Other Requirements: AUT 102 (D- or Higher)
English Prerequisite(s): None
Math Prerequisite(s): None
Course Corerequisite(s): None
Course-Specific Placement Test:
Course Aligned with IRW: NA
Consent to Enroll in Course: No Department Consent Required

Total Lecture/Lab Hours Per Week: 8
Faculty Credential Requirements:
Master’s Degree (GRCC general requirement), Program Accreditation Requirement (list below), Certification/License Requirement (list below)
Faculty Credential Requirement Details: The instructor must have at least 2 years of work experience in the automotive field to effectively teach this course. The instructor must also be ASE certified to maintain ASE Education Foundation accreditation.

General Room Request: Automotive area classroom and Auto Lab space

Maximum Course Enrollment: 24
Dual Enrollment Allowed?: Yes
AP Min. Score:
Number of Times Course can be taken for credit:
Programs Where This Courses is a Requirement:
Automotive Technology, A.A.A.S., Automotive Technology Certificate
People Soft Course ID Number: 101729
Course CIP Code: 47.9999