CIS 265 - Computer Servicing I / A+ Hardware

Description
In this course, students learn how to work and troubleshoot computer and networking hardware commonly used in the small office/home office (SOHO) environment. Topics include motherboard components, memory, storage devices, expansion cards, PC connection interfaces, display devices, mobile devices, printers and monitors. Students devote time to troubleshooting PCs, laptops, and networking components.

The course is also intended to serve the needs of individuals seeking to pass the Computing Technology Industry Association’s (CompTIA) A + certification exam.

Credit Hours: 3
Contact Hours: 3

School: School of STEM
Department: Computer Information Systems
Discipline: CIS

Last Revision Date Effective: 2018-2019
Course Review & Revision Year: 2025-2026

Course Type:
Program Requirement- Offering designed to meet the learning needs of students in a specific GRCC program.
Course Format:
Lecture - 1:1

General Education Requirement: None
General Education Learner Outcomes (GELO):
NA

Course Learning Outcomes:

Configure and apply PC hardware including motherboard components,RAM, expansion cards, storage devices, connection interfaces, and appropriate power supplies.
Evaluate types and features of display devices and connector types, cables, and peripheral devices.
Identify types and characteristics of different network cables and connectors.
Explain properties and characteristics of TCP/IP, specifically TCP and UDP.
Compare and contrast wireless networking standards and encryption types in order to install, configure, and deploy wireless routers with appropriate settings.
Install and configure laptop and desktop hardware and components.
Explain the differences between various printer types and summarize the associated imaging process.
Given different scenarios, use appropriate safety procedures to operate a PC and a computer network.
Develop a plan to implement a solution to a problem or issue.
Identify quality sources for data and information pertinent to a problem or issue being examined.

Approved for Online Delivery?: Yes

Course Outline:

Lab Procedures and Tool Use
Personal Computers
Computer Assembly
Preventive Maintenance
Networking Concepts
Applied Networking
Laptops and Mobile Devices
Printers

Mandatory CLO Competency Assessment Measures:
None

Name of Industry Recognize Credentials: CompTIA A+ Hardware

Instructional Strategies:
Lecture: 30-40%

Applied work: 30-40%

Facilitated discussion/group work: 20-30%

Mandatory Course Components:
Quizzes

Lab / homework assignments

Exams

Academic Program Prerequisite: None
Prerequisites/Other Requirements: None
English Prerequisite(s): None
Math Prerequisite(s): None
Course Corerequisite(s): None
Course-Specific Placement Test: None
Course Aligned with IRW: IRW 98, IRW 99
Consent to Enroll in Course: No Department Consent Required

Total Lecture Hours Per Week: 3
Faculty Credential Requirements:
Master’s Degree (GRCC general requirement), Other (list below), Professionally qualified through work experience in field (Perkins Act or Other) (list below)
Faculty Credential Requirement Details: The instructor must possess a good background in A+ hardware and software.

Maximum Course Enrollment: 24
Equivalent Courses: None
Dual Enrollment Allowed?: Yes
Number of Times Course can be taken for credit:
First Term Valid: Fall 2019 (8/1/2019)
Programs Where This Courses is a Requirement:
Computer Support Specialist, A.A.A.S., CyberSecurity, Certificate, Network Administration, A.A.A.S.
1st Catalog Year: 2019-2020
People Soft Course ID Number: 100190
Course CIP Code: 11.9999

High School Articulation Agreements exist?: Yes
If yes, with which high schools?: Careerline Tech Center, Tassell M-TEC & Job Training